Welcome to BrightPattern Customer Success Management!

Welcome to BrightPattern Customer Success Management!

Our Zendesk customers, please make sure to visit our Zendesk Integrations page featuring phone, SMS, mobile apps as well as Zendesk Live Chat.

When filing any defect or issue, please consider including all applicable logs:

• client sofpthone logs: Go to Settings >> About >> Log Files (the file browser opens, but it may pop under the browser window)
• server logs C:\Program Files (x86)\Bright Pattern\ServicePattern\logs\*.* with subfolders

The BrightPattern Commitment

“Your Customer Success Partner”

At BrightPattern, we believe you deserve to be free from the anxiety and concern of being left alone to manage your system without appropriate support or guidance. Most importantly, we believe you deserve a service provider you can trust, partner with and have confidence in to ensure you maximize the value of your solution. Our commitment is to work directly with you to help solve your issues, providing you with the peace of mind that you are not alone or abandoned – we are here for you 24/7/365.

Every BrightPattern customer has direct access to our customer success team via phone, email or our self-service case management system – as well as access to a comprehensive set of online product documentation.

Always Available

Our skilled customer success professionals provide a single point of contact to drive timely resolutions across a full range of issues.

Quick Resolution Response

We've refined a customer success process that provides effective solutions quickly and efficiently. Our escalation procedures make sure business-critical issues are given special priority.

Proactive Support

Our customer success professionals and engineering teams are always looking ahead to spot potential issues and correct them long before they become problems. As a BrightPattern customer you’ll always be on the latest release of software enjoying the features and functionality you deserve.